FAQs

Alternatively, please contact us by email on Customer Services at orders@loft.co.uk, or call us on 0161 872 2363.

 

CAN I GET A VAT RECEIPT
Yes, please contact for a VAT receipt after purchase.

 

DO YOU OFFER GUIDANCE OR SUGGESTIONS ON WHAT I NEED TO FURNISH MY BTL PROPERTY?
We have prepared a selection of furniture packages to help you furnish one, two and three bed properties.

For further advice, or to curate a bespoke furniture package, please get in touch via the live chat in the bottom right, email at orders@loft.co.uk or call us on 0161 872 2363.

 

WHEN WILL A PRODUCT BE BACK IN STOCK?
All products that are out of stock have a 'Back In Stock Notification' tool on their product information page.

Please enter your email address using this tool and we will be in touch by email once the product is available again.

Alternatively, please contact our Customer Services team on orders@loft.co.uk or 0161 872 2363 for suggestions of a suitable alternative.

 

IS LOFT FURNITURE COVERED BY A WARRANTY?
Yes, all furniture items have a 12 month warranty with LOFT.

 

WHAT DO YOUR DELIVERY CHARGES INCLUDE?
Our delivery charges are advised at the point of checkout (based on your location and order contents) and include a ‘drop to door’ service. If you would like our full ‘Assemble and Install’ service including delivering the item inside the property, product assembly, placing the item in situ and removing all packaging, please select our ‘Assemble and Install’ service when placing your order. 

 

HOW MUCH IS DELIVERY?
Delivery is based on a combination of the weight and dimensions of the items in your order, and the delivery postcode. Our delivery charges are advised at the point of checkout. For more information please email Customer Services at orders@loft.co.uk, call us on 0161 872 2363.

 

WHAT DOES YOUR ASSEMBLY AND INSTALLATION SERVICE INCLUDE?
We are pleased to offer an ‘Assembly & Installation’ service. This can be added at the point you select your item or can be added later when you are ready to checkout. Our uniformed and skilled LOFT Interiors installation staff to deliver your furniture to the room required, assemble it and remove all the packaging. This service includes delivering the furniture to the required room(s) inside the delivery address including carriage up or down up to two flights of stairs (please inform us when you order if the furniture will need to be carried further than this without the use of a lift). Also included is our key collection facility; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required. We will unwrap and assemble all items and remove all packaging.

 

HOW DO I BOOK A DELIVERY?
Once an order is placed a member of our Logistics Team or one of our chosen couriers will be in touch to arrange a convenient date for your order to be delivered.

 

WHAT IF I'M NOT AT HOME WHEN THE PRODUCT IS DELIVERED?
Our operations team always call a day or two before to book the delivery in and offer time slots.

We try to be as flexible as it is possible to accommodate the best delivery time to the needs of our customer.

We also offer key collection service; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required.
If you have opted for our ‘Delivery Only’ service and would like us to leave your item(s) with a neighbour, please inform us prior to delivery.
If you become aware that you will not be available on the arranged delivery date and would like to reschedule, please contact us as soon as possible on 0161 820 2684 / orders@loft.co.uk.
If we are not able to complete a scheduled delivery, our Operations Team will get back in touch the next day to schedule another date.

 

CAN I ORDER ONLINE AND COLLECT FROM YOUR WAREHOUSE?
Yes, you are able to collect from either of our warehouse locations.

Please let us know when you place your order that you would like to collect it.

Our logistics team will be in touch to arrange a collection date. You will need to provide proof of purchase and ID on collection.

 

WHERE IS MY ORDER?
Please contact our Operations Team on 0161 872 2363 or email orders@loft.co.uk

 

HOW MUCH DOES IT COST TO REMOVE MY OLD FURNITURE?
The cost of furniture removal is calculated by item.

This can be added to your order online on a like-for-like basis (i.e. if you are purchasing an item we can remove a similar item while we deliver your new item), just select this service when you add an item to your order or at checkout.

Please contact our Customer Services Team at orders@loft.co.uk or call 0161 872 2363 to arrange a tailored quote for furniture removal.

 

HOW DO I CANCEL OR CHANGE MY ORDER?
To cancel or amend your order, please email our Customer Services Team at orders@loft.co.uk or call us on 0161 872 2363, quoting your order number or invoice number, and providing your name and address.

Please note that this right does not apply to made-to-measure goods or goods which are made to your specification.

 

WHAT DO I DO IF AN ITEM ARRIVES DAMAGED?
If an item is delivered damaged please email our Customer Services Team at orders@loft.co.uk or call us on 0161 872 2363 and we will arrange for a replacement item to be delivered.

 

WHAT IS YOUR RETURNS POLICY?
Please keep your invoice or receipt for anything you buy from us. It will ensure we can help you if you need to send something back.

Where you are a consumer based in the UK or EU and you have bought goods via our website, over the telephone or via email, you have the right to cancel your contract for any reason, until 14 days after you (or a person nominated by you to accept delivery on your behalf) receives the goods, or where the goods are delivered in installments, until 14 days after you (or a person nominated by you to accept delivery on your behalf) receives the last installment of the goods.

To cancel your contract, you can email our Customer Services Team at orders@loft.co.uk or call us on 0161 872 2363 or write to us at Venture House, 227 Ayres Road, Old Trafford, Manchester, M16 0NL, quoting your order number or invoice number, and providing your name and address.

Please note that this right does not apply to made-to-measure goods or goods which are made to your specification.

Please click here for our full Terms and Conditions.

 

CAN I VISIT A SHOWROOM BEFORE BUYING FURNITURE?
Yes, you can visit the LOFT showroom in Manchester or our Warehouse in London.

Please contact at us on 0161 872 2363 to arrange your appointment. 

Please click here for more information about our locations.

 

WHAT IS YOUR DATA PROTECTION POLICY?
Please refer to our Privacy Policy for more information.

 

WHAT ARE YOUR SUSTAINABILITY CREDENTIALS?
At LOFT, we take sustainability very seriously.

Our company policies are in full compliance with the requirements of our accredited ISO 14001:2015 status.

For more information about the steps we take to prioritise sustainability across all that we do, please visit our website.

 

WHAT IS YOUR COMPLAINTS PROCEDURE?
If you have any complaints or wish to contact us for any reason, you can email our Customer Services Team at orders@loft.co.uk, call us on 0161 872 2363 or by post at 227 Ayres Road, Old Trafford, Manchester, M16 0NL.

 

HOW DO I OPEN A TRADE FINANCE ACCOUNT WITH LOFT?
We are pleased to be able to offer a credit facility to select registered companies subject to a credit check on that company.

Please click here to apply a Trade Finance account on the LOFT website and one of our representatives will be in touch.

 

DO YOU OFFER BLINDS/WINDOW TREATMENTS?
Please click here to view our Window Treatment services.